The Kepner-Tregoe Matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. Learn more about the Kepner Tregoe method, to expand your problem solving this problem solving method is Problem Solving and Decision Making (PSDM). The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand.

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After reading you will understand the basics of this powerful problem solving tool. Problems occur in any given organization. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is.

Problem Solving & Decision Making

The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people. Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. As a consequence, the traditional thinking pattern became a part of human nature. To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:.

Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen. Based on the decision making criteria, choices are made to arrive at potential problem resolutions how should we act. Here potential future problems are anticipated and preventative actions are developed what will the result be. According to the Kepner Tregoe Method, different tasks involve different problems, decsion in turn need different approaches.


A situation analysis will clarify the distinctions in all these processes and as a result it ,epner be possible to search for suitable solutions. This situation analysis provides an insight into necessity, priority and urgency of the various tasks. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems.

By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Certain causes are therefore excluded. Through makinh Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.

They discovered that a predetermined logical method facilitates the search for the causes of a problem.

How to use the Kepner Tregoe decision making model

Apart from the fact that the Kepner Tregoe Method leads to an explanation of problems, it also helps improve mutual understanding within an organization. Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs.

What do you think? Do you recognize the practical explanation or do you have more suggestions? What are your success factors for the good Kepner Tregoe Method set up? If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Management models and methods.

Kepner Tregoe Method

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I have used it all the time along my career as a manager of organizations, with extreme success. As a tool for identifying problems, as a tool for taking better decisions. So, please, I would appreciate to know what kind of system is being used now instead trsgoe an approach like K-T, to have provoked your comment about the existence of an alternative way of thinking. Many of the old Total Quality Management tools are also useful for solving problems and making good management decisions. Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful.

ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.

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